Common problems
The sign-in code does not arrive
Section titled “The sign-in code does not arrive”- Check your spam or promotions folder.
- Check the email again. One wrong letter is enough for it not to arrive.
- Wait a minute or two. If still nothing, request a new code from the sign-in page.
- The code only works for a short while. Once it has expired, the old one is useless, request a new one.
The invite has expired or is invalid
Section titled “The invite has expired or is invalid”Ask your partner to open the invite list in their app and tap Re-invite. If the invite was revoked, they need to create a new one.
The invite cannot be accepted
Section titled “The invite cannot be accepted”Usually because you signed in with a different email than the one invited. On the invite page, tap Sign in with another email, then sign in with the right one.
Notifications do not show
Section titled “Notifications do not show”- iPhone or iPad: it has to be added to the home screen first and opened from there.
- Blocked: allow it again in your browser’s settings for this site.
- Also check Settings, Notifications in the app, in case that type is switched off.
New phone
Section titled “New phone”Nothing to do. Open NotoArta on the new phone and sign in with the same email. All your records are there.
Forgot which email
Section titled “Forgot which email”Search for emails from NotoArta in the inboxes you have. The one that received a sign-in code is the one.
“Could not save” or “could not load”
Section titled ““Could not save” or “could not load””Usually the connection. Check your internet, then tap Try again. If it keeps happening, tell us through the Feedback page with a short account: what you were doing, on which screen.
The screen seems out of sync with your partner
Section titled “The screen seems out of sync with your partner”Pull down to refresh. If you are both online, changes normally appear within seconds.